Important Information to Customers and Users From midnight on Wednesday 25th March, we as a country will be operating at Alert Level 4, where all non-essential businesses are instructed to close and people are required to self-isolate. Our utmost priority at this point is protecting our employees, our customers, users and our community from the spread of COVID-19. Port Marlborough is an Essential Service provider – and our mandate is to support Essential Services and Lifeline utilities. This includes: • Businesses providing essential services as defined by the NZ government. The list of those Essential Services are listed in the link below https://covid19.govt.nz/help-and-advice/for-businesses-and-organisations/employers-including-rse/ • Emergency services • Sounds residents – eg residents of the sounds with limited or no road access • Existing, known and approved live-aboard tenants in the marinas Port Marlborough is committed to ensuring we are following the directives issued as well as minimising risk by implementing additional operational protocols to ensure the safety and exposure risk to staff and the community. Please note the following changes Port Marlborough Reception Port Marlborough reception in Auckland street is closed. We are open to enquiries by email and we will be able to assist with any enquiries, bookings, payments etc. Reception: reception@pmnz.co.nz Accounts Payable: accounts.payable@pmnz.co.nz Accounts receivable: accounts.receivable@pmnz.co.nz Marinas From Wednesday 5pm, Picton, Waikawa and Havelock marinas will be physically closed to all customers except for: • Businesses providing essential services as defined by the NZ government. The list of those Essential Services are listed in the link below https://covid19.govt.nz/help-and-advice/for-businesses-and-organisations/employers-including-rse/ • Emergency services • Sounds residents – eg residents of the sounds with limited or no road access • Existing, known and approved live-aboard tenants in the marinas Closure will include Customer Services Centre, Ablution Facilities, Launching Ramp (except for essential use above), Waikawa Hardstand and Travel Lift facilities. We strongly recommend that you do not visit the marinas during this time. Should there be any issues with your vessel which require monitoring, please notify marina staff so that we can check on your behalf. Please remember that any unnecessary travel simply increases the risks of exposure to everyone. All jetties with security gates will be closed 24/7 and accessible by card only. Dock-walks, security patrols and CCTV surveillance will continue to operate on a daily basis. Please note that we remain open to enquiries by telephone and email, please contact us as usual via these methods and we will be able to assist with any enquiries, bookings, payments etc. General Enquiries / Administration: 03 5203312 | service@msmarinas.co.nz Waikawa Marina: 03 5203395 | waikawa@msmarinas.co.nz Picton Marina 03 520 3390 | picton@msmarinas.co.nz Havelock Marina 03 5742 366 | havelock@msmarinas.co.nz Port Services and Entrance From midnight on Wednesday 25th March, Port Marlborough will be open to Essential Services only. Picton Harbour Radio (PHR) and Port Services duties will continue to operate 24/7. Please contact PHR prior to vessel arrival. They will advise you on the facility you can use. Please note the following: • Port Services interaction will only be by phone or intercom • Visitors and non-essential users will be denied access. • The Lagoon Road visitor induction Kiosk will be out of service until further notice. All users requiring to be inducted must either complete online or by arrangement with the Port Services Administrator. • Port Services will not be offering a shuttle service until further notice (except in an emergency) • Full operational Induction is by appointment only (Calling the Port Administrator) PH 0272748766. The information will be emailed to the user and user complete and return via email. Access cards will be produced when able and either posted to the user or alternative arrangements made. We wish all our customers and whānau good health over this time – be patient, be kind and we will get through this. Our community’s health and wellbeing is our utmost priority. Reduce Contact, Reduce Risk, Reduce Spread
